Question 1

What is a virtual gosimless number?

Accepted Answer

Think of a gosimless number as a virtual phone number that isn't tied to a physical SIM card. Rather, it's linked to your current phone number or email. This lets you get calls and texts on your virtual number without having to swap SIMs. Often a hit in the business world, gosimless numbers help keep your work and personal chats apart while still using the same device. At gosimless, we're offering UK mobile and US phone numbers mainly for accessing WhatsApp Business and other chat apps. Simple, isn't it?

Question 2

Is it possible to use both WhatsApp and WhatsApp Business on a single device?

Accepted Answer

Absolutely, you can enjoy the best of both worlds - WhatsApp and WhatsApp Business, all on the same device. But remember, each needs its own number. Fear not, gosimless has got you covered. Grab a virtual UK mobile or US phone number with ease and sail smoothly between WhatsApp and WhatsApp Business on a single device. Simple as that.

Question 3

How do I verify my gosimless number with WhatsApp Business?

Accepted Answer

By default, you WhatsApp will try to send an SMS to the mobile number with the verification code. You will receive the SMS by email within a couple of minutes. If you don't receive the email within 5 minutes, select the "Call me" verification method, which is one of the options presented by WhatsApp for account authentication. The call will be forwarded to your regular mobile number. Use this code to complete WhatsApp Business registration.

Question 4

Can I use my existing number for WhatsApp Business?

Accepted Answer

Accessing WhatsApp Business usually means getting a new number, separate from your regular WhatsApp, which can be a bit of a faff. It usually involves getting another SIM, signing up for another monthly plan, or buying a second device. But here's where gosimless steps in. You can snag a second number just for your business, minus the need for a second device and without burning a hole in your pocket compared to getting another line or contract. How's that for a deal?

Question 5

Is this the same thing as an eSIM?

Accepted Answer

Not quite. Imagine an eSIM as a nifty little chip tucked inside your phone. It works like your usual SIM card but with no need for any manual SIM-swapping when you switch networks. You can load it with multiple plans, but the hiccup is you can only play with one network at a time. But hold up, our gosimless virtual number is here to save the day. You can use your gosimless number together with your personal number on a single device - talk about hassle-free.

Question 6

Does my gosimless number receive regular calls?

Accepted Answer

gosimless virtual numbers are primarily meant for messaging apps. If someone rings you up on your gosimless number, they'll get a friendly bot saying hello. You can always enable call forwarding through the portal at the standard rate of 5p or 5c /minute.

Question 7

Can I use my gosimless number to make calls?

Accepted Answer

We currently don't offer the ability to make outbound calls using your virtual number outside of communications apps such as WhatsApp Business. We are working on a simple solution that will allow you to make and receive calls inexpensively - so watch this space!

Question 8

What happens to SMS messages?

Accepted Answer

When it comes to SMS messages, we've got you covered. You'll get unlimited texts sent straight to your email, including those all-important verification codes. However, messages from some short codes or alphanumeric IDs may not be supported. Get in touch with our team if you have a specific requirement so we can best support you.

Question 9

Can I buy more than one gosimless number?

Accepted Answer

Yes, of course. Once you purchase your first connection, you'll be able to add more through your online account with ease. It's just as easy to cancel a number when you no longer need it.

Question 10

How do I receive verification codes?

Accepted Answer

Piece of cake! Any verification codes sent by SMS will wing their way directly to your email. However, certain applications like WhatsApp Business send verification codes using Short Code or Alphanumeric IDs - which are not reliably supported. For such applications, there are alternative methods to complete authentication such as via a call. Give us a shout if you need a helping hand.

Question 11

How would I tell which gosimless number is calling me?

Accepted Answer

Good question! We've added a handy feature called "Call Whisper" just for this. It's included free of charge for all call forwarding enabled connections. What does Call Whisper do? It's quite simple. When you receive a call, Call Whisper will play a voice message informing you which gosimless number the call is being diverted from. This way, even if you have multiple gosimless numbers, you'll always know which one is ringing.

Question 12

Can I subscribe if I live outside the UK and US?

Accepted Answer

Absolutely, yes! We at gosimless love reaching customers from all corners of the globe. It doesn't matter where you live; you're welcome to subscribe to our services. If you're based outside the UK or US and would like to make use of our call forwarding services, we kindly ask that you get in touch with us beforehand. You see, special rates may apply depending on your location. We're always transparent about our charges, so drop us a line and we'll clarify any potential extra costs.

Question 13

Can I cancel my subscription at any time?

Accepted Answer

Want to say bye to your subscription? No problemo. Just hop into your portal, sign in with your email, and you're good to go. Keep in mind though, doing so will terminate your gosimless number and access to WhatsApp Business. Still want to hold onto the number? You can, but it may come with a small release fee.

Question 14

What security best practices should I follow when using a virtual number with WhatsApp?

Accepted Answer

When you're using a gosimless virtual number with WhatsApp (or WhatsApp Business), you essentially treat that number just like a regular mobile number in terms of security. The first and most i - never share your WhatsApp verification code with anyone. That code is the key to your account, and if it lands in the wrong hands it could open the door to someone else using your number. Also keep an eye on your number's activity via your gosimless dashboard - if you spot anything odd (verification attempts you didn't trigger, unexpected messages), consider pausing or replacing the number. In short - keep your control panel clean, your PIN enabled, and your code locked away.

Question 15

Can I use a gosimless number alongside my personal SIM on the same phone?

Accepted Answer

Yes - you absolutely can. A gosimless virtual number works as a second line, separate from whatever your physical SIM is doing, which means you can run your main number and the virtual one on the same device (assuming it supports dual SIM or you use a separate app) without interference. That said, the reliability depends on your phone setup and data/Wi-Fi connection because a virtual number typically works over the internet rather than via a traditional mobile network alone. Also check that the gosimless number you choose supports voice calls or SMS if you're depending on that for WhatsApp verification or business use. Bottom line - treat the virtual number like a truly separate line, and it plays nicely alongside your personal number.

Question 16

How quickly can I activate a gosimless virtual number and start receiving calls/SMS?

Accepted Answer

With gosimless, activation is designed to be swift. Once you've signed up and completed any verification steps required by us, the number is usually live within minutes and ready to receive SMS and calls. That means you could realistically be up and running with your new line for WhatsApp, business use or personal use the same day.

Question 17

Do gosimless virtual numbers support both SMS and voice calls?

Accepted Answer

Our gosimless UK virtual numbers are built to support both incoming SMS and voice calls - perfect for WhatsApp verification, business use or just having that extra line.

Question 18

Are short-codes or certain senders blocked?

Accepted Answer

There are a few things to be aware of. Some services (including WhatsApp) may impose extra checks on numbers that appear "virtual" or VoIP-based, and occasionally short-codes or particular senders may not reach all types of virtual numbers. We recommend that your reach out to our support team if you're dependent on a certain short-code (e.g. for banking or specialised apps). Ultimately, most gosimless numbers behave like a regular mobile line - just with better flexibility and digital management.

Question 19

Can a gosimless UK virtual number receive one-time passcodess (OTPs) reliably?

Accepted Answer

Yes - our virtual UK numbers are fully capable of receiving one-time passwords (OTPs) and verification texts, making them a strong choice for setting up apps, services or online accounts that require SMS confirmation. That said, some apps may have restrictions about using numbers they flag as "virtual" or "VoIP", so if you run into a situation where a verification text doesn't arrive, check with our support team and we'll help troubleshoot the issue or provide an alternative number. For most users, the process is seamless - order the number, use it for signup, receive SMS/OTP call, and you're good to go.

Question 20

Will a gosimless virtual number work while I'm abroad?

Accepted Answer

A gosimless number forwards calls to your chosen SIM number. When you are abroad, whether you receive those calls depends on your mobile roaming settings with your SIM provider. If roaming is switched on and your SIM is reachable, forwarded calls to your gosimless number will come through. If roaming is off or your SIM is not reachable, those forwarded calls will not connect.

Question 21

What exactly is a gosimless eSIM?

Accepted Answer

A gosimless eSIM is a digital version of a traditional SIM card that's built directly into your device. Instead of inserting a piece of plastic, you simply download a digital SIM profile from gosimless, which instantly connects you to our network. The main difference is convenience.

Question 22

How is it different from a regular SIM card?

Accepted Answer

With a gosimless eSIM, there's no waiting for delivery, no fiddling with SIM trays, and no risk of losing or damaging your card. You can activate your plan in minutes, manage multiple numbers on a single device, and switch between them whenever you need. Whether you're travelling, running a business, or just want a simpler way to stay connected, gosimless eSIMs give you flexibility, reliability, and total control straight from your phone.

Question 23

How can I tell if my device supports eSIMs?

Accepted Answer

Most modern smartphones, tablets, and wearables now support eSIM technology. If you're using an iPhone from the XS onwards, a Google Pixel 3 or later, or a recent Samsung Galaxy device, you're good to go. Laptops and tablets that support cellular connectivity, such as the iPad Pro and Microsoft Surface, also work with eSIMs. To check, go to your device settings.On iPhone, open Settings → Mobile Data → Add eSIM. On Android, go to Settings → Network & Internet → SIMs and look for "Add eSIM" or "Download SIM". If you see that option, your device supports gosimless eSIMs. Once confirmed, you can activate your gosimless plan instantly with a QR code or link - no shop visits, no postage, just a quick download and you're connected.

Question 24

Do I still need my SIM card if I switch to an eSIM?

Accepted Answer

In most cases, you don't. A gosimless eSIM gives you everything a traditional SIM does - calls, texts, data, and number registration - without needing a physical card. That said, some people like to keep both for convenience. Many phones support dual SIM functionality, allowing you to use one line on a physical SIM and another on an eSIM. It's a popular setup for travellers or anyone managing separate work and personal numbers. With gosimless, you have full control over how you use your plan. You can run your eSIM on its own, or keep your current SIM active alongside it - whatever fits your lifestyle.

Question 25

How do I set up and activate my gosimless eSIM?

Accepted Answer

Activating your gosimless eSIM is simple and takes only a few minutes. Once you've purchased your plan, we'll send you a QR code and activation instructions by email. Open your device settings and select Add eSIM or Add Mobile Plan, then scan the QR code. Your gosimless eSIM profile will download automatically and appear in your list of mobile plans. On iPhones, this is under Settings → Mobile Data → Add eSIM; on Android, it's under Settings → Network & Internet → SIMs → Add eSIM. As soon as your eSIM is installed, you're ready to use your new line. And if you ever switch devices, you can transfer your gosimless eSIM easily with our step-by-step reactivation process.

Question 26

Can I have more than one eSIM on my device at the same time?

Accepted Answer

Yes, most eSIM-compatible devices let you store several eSIM profiles at once, though only one or two can be active depending on your phone model. For example, iPhones can store up to eight eSIMs and use two lines simultaneously. This flexibility is perfect for people who travel frequently or manage multiple numbers. You might have one gosimless eSIM for personal use, another for business, and one for international data - all ready to switch between in seconds. You can manage and label each eSIM in your gosimless account, giving you complete visibility and control without the hassle of swapping SIM cards.

Question 27

Are gosimless eSIMs really safe to use?

Accepted Answer

Yes - eSIMs are actually more secure than traditional SIM cards. Because an eSIM is built directly into your device, it can't be physically removed or stolen like a plastic SIM. All activations and transfers are handled digitally through encrypted channels, which significantly reduces the risk of SIM-swapping fraud. When you use a gosimless eSIM, your profile is protected by strong encryption and device-level authentication. That means only you - and your verified device - can access or move your mobile plan. If your phone is lost or stolen, we can quickly deactivate your eSIM and reissue it to your replacement device, helping you stay connected safely. In short, eSIMs combine convenience with better security. You get all the flexibility of digital setup, without sacrificing peace of mind.

Question 28

What happens to my eSIM if I lose or damage my phone?

Accepted Answer

If your phone is lost or damaged, don't worry - your eSIM and number are not lost with it. Because gosimless eSIMs are managed digitally, your plan and number can be re-downloaded to another compatible device once we verify your identity. Simply drop us an email, report the issue, and request a replacement eSIM profile. We'll deactivate the old one immediately to prevent misuse, and issue a new QR code for installation on your new phone. Your number, balance and plan details will remain exactly the same. Unlike a physical SIM, there's no need to visit a store or wait for delivery. Within minutes, you'll be reconnected - securely and seamlessly.

Question 29

Can I move my existing number over to a gosimless eSIM?

Accepted Answer

Absolutely. Moving your current number from a traditional SIM to a gosimless eSIM is quick and easy. Once you sign up, simply request a transfer (also known as a SIM swap) from your existing provider to gosimless. The transfer process only takes a few minutes, and your number, plan, and contacts stay the same - just with the added flexibility and simplicity of an eSIM.

Question 30

Will my current network or phone work with a gosimless eSIM?

Accepted Answer

Most UK and international networks now support eSIM technology, and gosimless works with a wide range of compatible devices and partners. However, some older networks or handsets might still require a physical SIM. Before activating, it's worth checking your device compatibility and ensuring your phone is unlocked. If you're switching from another provider, confirm that your current plan isn't tied to a locked SIM or device restriction. At gosimless, we handle the setup process smoothly - if there's ever a compatibility issue, our team will guide you through the best options so you can get connected quickly and without hassle.

Question 31

How many gosimless eSIM plans can I have on one device?

Accepted Answer

Most eSIM-enabled devices let you store several eSIM profiles at once, though only one or two can be active simultaneously. For example, newer iPhones can hold up to eight eSIMs, while Google and Samsung phones typically support at least two. With gosimless, you can easily add multiple lines to the same device - perhaps one for business, one for personal use, and another for travel. Each profile can be labelled in your device settings so you always know which line you're using. Switching between them takes seconds, and there's no need to swap physical SIM cards. If you manage multiple gosimless eSIMs, your online account gives you a clear overview of all your numbers and plans in one place, so everything stays organised and easy to control.

Question 32

How long does it take to activate a gosimless eSIM plan?

Accepted Answer

Activation with gosimless is almost instant. Once you've purchased your eSIM plan, you'll receive a QR code and setup instructions by email. Scan the code in your phone's settings, and your eSIM profile will be active within minutes. If you're transferring a number from another provider, the switch usually takes a few hours depending on your previous network's release time. You'll be notified once it's complete, and you can start using your gosimless line straight away. There's no need to wait for a SIM delivery or visit a store - your connection is ready whenever you are.

Question 33

Are there any situations where a gosimless eSIM might not work?

Accepted Answer

eSIMs are supported across most modern devices and networks, but there are a few cases where they might not work perfectly. Some older phones or carrier-locked devices may not support eSIM activation, and a handful of smaller networks still rely solely on physical SIM cards. In rare cases, a gosimless eSIM might also have limited coverage in countries where eSIM technology hasn't yet been fully adopted. If you're travelling to a remote region, check local availability first through our support team or online coverage map. Otherwise, gosimless eSIMs perform exactly like a standard SIM, giving you seamless calls, texts and data wherever our partner networks operate.

Question 34

Will I receive calls, texts and verification codes?

Accepted Answer

Yes - your gosimless eSIM works exactly like a regular SIM for calls, texts and verification codes. You'll continue to receive all your normal messages, including one-time passwords (OTPs) and verification texts from banks, apps and online services. Because your eSIM is stored digitally within your device, you'll also experience faster network registration and fewer delays compared with a physical SIM. Just make sure your device has a stable mobile signal or Wi-Fi connection when receiving codes. If you ever notice a delay in receiving a verification text, try restarting your device or toggling flight mode briefly - it's a quick refresh that usually resolves the issue.

Question 35

Does using a gosimless eSIM cost more than a physical SIM?

Accepted Answer

No - gosimless eSIM plans are priced the same as, or sometimes even lower than, traditional SIM plans. The main difference  - you don't pay delivery or activation fees, and you don't waste time waiting for a SIM card to arrive. You'll also save money on roaming with gosimless. Our flexible eSIM plans let you add international data instantly, so you only pay for what you need when you travel. Everything is managed from your account, with no hidden fees or contracts. In short, you get better value, faster setup and total control - without paying extra.

Question 36

Will my phone still support dual-SIM if I'm using a gosimless eSIM?

Accepted Answer

Yes - using a gosimless eSIM doesn't stop you from using dual-SIM functionality. In fact, it often makes it easier. Many phones now support one physical SIM and one eSIM, meaning you can run two lines on the same device. It's an ideal setup if you want to keep your personal and work numbers separate, or if you're travelling and want to keep your UK gosimless line active while adding a local plan for data abroad. You can control which SIM handles calls, data and texts directly from your phone's settings, giving you complete flexibility without needing two phones.

Question 37

Can I keep my main number and add a gosimless eSIM as a second line?

Accepted Answer

Absolutely. gosimless eSIMs are perfect for anyone who wants to keep their existing number active while adding a second line for data, business or travel. Most modern smartphones support dual-SIM setups, meaning you can have your usual SIM in one slot and your gosimless eSIM running alongside it. You can then decide which number handles calls, data or messages at any time. It's an ideal setup for professionals, frequent travellers, or anyone who wants to separate personal and business communication without carrying two phones.

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