Question 1

What exactly is a gosimless eSIM?

Accepted Answer

A gosimless eSIM is a digital version of a traditional SIM card that's built directly into your device. Instead of inserting a piece of plastic, you simply download a digital SIM profile from gosimless, which instantly connects you to our network. The main difference is convenience.

Question 2

How is it different from a regular SIM card?

Accepted Answer

With a gosimless eSIM, there's no waiting for delivery, no fiddling with SIM trays, and no risk of losing or damaging your card. You can activate your plan in minutes, manage multiple numbers on a single device, and switch between them whenever you need. Whether you're travelling, running a business, or just want a simpler way to stay connected, gosimless eSIMs give you flexibility, reliability, and total control straight from your phone.

Question 3

How can I tell if my device supports eSIMs?

Accepted Answer

Most modern smartphones, tablets, and wearables now support eSIM technology. If you're using an iPhone from the XS onwards, a Google Pixel 3 or later, or a recent Samsung Galaxy device, you're good to go. Laptops and tablets that support cellular connectivity, such as the iPad Pro and Microsoft Surface, also work with eSIMs. To check, go to your device settings.On iPhone, open Settings → Mobile Data → Add eSIM. On Android, go to Settings → Network & Internet → SIMs and look for "Add eSIM" or "Download SIM". If you see that option, your device supports gosimless eSIMs. Once confirmed, you can activate your gosimless plan instantly with a QR code or link - no shop visits, no postage, just a quick download and you're connected.

Question 4

Do I still need my SIM card if I switch to an eSIM?

Accepted Answer

In most cases, you don't. A gosimless eSIM gives you everything a traditional SIM does - calls, texts, data, and number registration - without needing a physical card. That said, some people like to keep both for convenience. Many phones support dual SIM functionality, allowing you to use one line on a physical SIM and another on an eSIM. It's a popular setup for travellers or anyone managing separate work and personal numbers. With gosimless, you have full control over how you use your plan. You can run your eSIM on its own, or keep your current SIM active alongside it - whatever fits your lifestyle.

Question 5

How do I set up and activate my gosimless eSIM?

Accepted Answer

Activating your gosimless eSIM is simple and takes only a few minutes. Once you've purchased your plan, we'll send you a QR code and activation instructions by email. Open your device settings and select Add eSIM or Add Mobile Plan, then scan the QR code. Your gosimless eSIM profile will download automatically and appear in your list of mobile plans. On iPhones, this is under Settings → Mobile Data → Add eSIM; on Android, it's under Settings → Network & Internet → SIMs → Add eSIM. As soon as your eSIM is installed, you're ready to use your new line. And if you ever switch devices, you can transfer your gosimless eSIM easily with our step-by-step reactivation process.

Question 6

Can I have more than one eSIM on my device at the same time?

Accepted Answer

Yes, most eSIM-compatible devices let you store several eSIM profiles at once, though only one or two can be active depending on your phone model. For example, iPhones can store up to eight eSIMs and use two lines simultaneously. This flexibility is perfect for people who travel frequently or manage multiple numbers. You might have one gosimless eSIM for personal use, another for business, and one for international data - all ready to switch between in seconds. You can manage and label each eSIM in your gosimless account, giving you complete visibility and control without the hassle of swapping SIM cards.

Question 7

Are gosimless eSIMs really safe to use?

Accepted Answer

Yes - eSIMs are actually more secure than traditional SIM cards. Because an eSIM is built directly into your device, it can't be physically removed or stolen like a plastic SIM. All activations and transfers are handled digitally through encrypted channels, which significantly reduces the risk of SIM-swapping fraud. When you use a gosimless eSIM, your profile is protected by strong encryption and device-level authentication. That means only you - and your verified device - can access or move your mobile plan. If your phone is lost or stolen, we can quickly deactivate your eSIM and reissue it to your replacement device, helping you stay connected safely. In short, eSIMs combine convenience with better security. You get all the flexibility of digital setup, without sacrificing peace of mind.

Question 8

What happens to my eSIM if I lose or damage my phone?

Accepted Answer

If your phone is lost or damaged, don't worry - your eSIM and number are not lost with it. Because gosimless eSIMs are managed digitally, your plan and number can be re-downloaded to another compatible device once we verify your identity. Simply drop us an email, report the issue, and request a replacement eSIM profile. We'll deactivate the old one immediately to prevent misuse, and issue a new QR code for installation on your new phone. Your number, balance and plan details will remain exactly the same. Unlike a physical SIM, there's no need to visit a store or wait for delivery. Within minutes, you'll be reconnected - securely and seamlessly.

Question 9

Can I move my existing number over to a gosimless eSIM?

Accepted Answer

Absolutely. Moving your current number from a traditional SIM to a gosimless eSIM is quick and easy. Once you sign up, simply request a transfer (also known as a SIM swap) from your existing provider to gosimless. The transfer process only takes a few minutes, and your number, plan, and contacts stay the same - just with the added flexibility and simplicity of an eSIM.

Question 10

Will my current network or phone work with a gosimless eSIM?

Accepted Answer

Most UK and international networks now support eSIM technology, and gosimless works with a wide range of compatible devices and partners. However, some older networks or handsets might still require a physical SIM. Before activating, it's worth checking your device compatibility and ensuring your phone is unlocked. If you're switching from another provider, confirm that your current plan isn't tied to a locked SIM or device restriction. At gosimless, we handle the setup process smoothly - if there's ever a compatibility issue, our team will guide you through the best options so you can get connected quickly and without hassle.

Question 11

How many gosimless eSIM plans can I have on one device?

Accepted Answer

Most eSIM-enabled devices let you store several eSIM profiles at once, though only one or two can be active simultaneously. For example, newer iPhones can hold up to eight eSIMs, while Google and Samsung phones typically support at least two. With gosimless, you can easily add multiple lines to the same device - perhaps one for business, one for personal use, and another for travel. Each profile can be labelled in your device settings so you always know which line you're using. Switching between them takes seconds, and there's no need to swap physical SIM cards. If you manage multiple gosimless eSIMs, your online account gives you a clear overview of all your numbers and plans in one place, so everything stays organised and easy to control.

Question 12

How long does it take to activate a gosimless eSIM plan?

Accepted Answer

Activation with gosimless is almost instant. Once you've purchased your eSIM plan, you'll receive a QR code and setup instructions by email. Scan the code in your phone's settings, and your eSIM profile will be active within minutes. If you're transferring a number from another provider, the switch usually takes a few hours depending on your previous network's release time. You'll be notified once it's complete, and you can start using your gosimless line straight away. There's no need to wait for a SIM delivery or visit a store - your connection is ready whenever you are.

Question 13

Are there any situations where a gosimless eSIM might not work?

Accepted Answer

eSIMs are supported across most modern devices and networks, but there are a few cases where they might not work perfectly. Some older phones or carrier-locked devices may not support eSIM activation, and a handful of smaller networks still rely solely on physical SIM cards. In rare cases, a gosimless eSIM might also have limited coverage in countries where eSIM technology hasn't yet been fully adopted. If you're travelling to a remote region, check local availability first through our support team or online coverage map. Otherwise, gosimless eSIMs perform exactly like a standard SIM, giving you seamless calls, texts and data wherever our partner networks operate.

Question 14

Will I receive calls, texts and verification codes?

Accepted Answer

Yes - your gosimless eSIM works exactly like a regular SIM for calls, texts and verification codes. You'll continue to receive all your normal messages, including one-time passwords (OTPs) and verification texts from banks, apps and online services. Because your eSIM is stored digitally within your device, you'll also experience faster network registration and fewer delays compared with a physical SIM. Just make sure your device has a stable mobile signal or Wi-Fi connection when receiving codes. If you ever notice a delay in receiving a verification text, try restarting your device or toggling flight mode briefly - it's a quick refresh that usually resolves the issue.

Question 15

Does using a gosimless eSIM cost more than a physical SIM?

Accepted Answer

No - gosimless eSIM plans are priced the same as, or sometimes even lower than, traditional SIM plans. The main difference  - you don't pay delivery or activation fees, and you don't waste time waiting for a SIM card to arrive. You'll also save money on roaming with gosimless. Our flexible eSIM plans let you add international data instantly, so you only pay for what you need when you travel. Everything is managed from your account, with no hidden fees or contracts. In short, you get better value, faster setup and total control - without paying extra.

Question 16

Will my phone still support dual-SIM if I'm using a gosimless eSIM?

Accepted Answer

Yes - using a gosimless eSIM doesn't stop you from using dual-SIM functionality. In fact, it often makes it easier. Many phones now support one physical SIM and one eSIM, meaning you can run two lines on the same device. It's an ideal setup if you want to keep your personal and work numbers separate, or if you're travelling and want to keep your UK gosimless line active while adding a local plan for data abroad. You can control which SIM handles calls, data and texts directly from your phone's settings, giving you complete flexibility without needing two phones.

Question 17

Can I keep my main number and add a gosimless eSIM as a second line?

Accepted Answer

Absolutely. gosimless eSIMs are perfect for anyone who wants to keep their existing number active while adding a second line for data, business or travel. Most modern smartphones support dual-SIM setups, meaning you can have your usual SIM in one slot and your gosimless eSIM running alongside it. You can then decide which number handles calls, data or messages at any time. It's an ideal setup for professionals, frequent travellers, or anyone who wants to separate personal and business communication without carrying two phones.

Business eSIM FAQs

Frequently asked questions