Question 1

How do I view SMS messages received?

Accepted Answer

All SMS messages sent to your gosimless virtual number are automatically forwarded either to your email or the mobile number you used when subscribing. You can also check the SMS log in your gosimless account for historical messages which include details on the date they were received, by which gosimless virtual number and the sender number.

Question 2

Can I check my call history?

Accepted Answer

Yes. Simply log in to your gosimless account, select the virtual number you want to view, and tap the three dots beside it. From there, go to Logs to see a full record of your call history and SMS activity. The call history also include details such as the caller number and the cost of the call, if any.

Question 3

Where do I find the cost for each call received?

Accepted Answer

You can view the cost of each call directly in your account. Open your gosimless dashboard, select the virtual number, and tap the three dots to access Logs. In the call log list, you'll see a Price column next to each entry showing the exact cost of that call.

Question 4

How do I add more gosimless numbers or eSIMs?

Accepted Answer

To add another number or eSIM, simply log in to your gosimless account and select Add Connection. From there, you can purchase an additional UK virtual mobile number or eSIM whenever you need it.

Question 5

Can I change my subscription payment method?

Accepted Answer

Yes. To update your subscription payment method, just email us or contact our support team on WhatsApp. We'll send you a secure link by email that allows you to change your payment details quickly and safely.

Question 6

Can I sign up for quarterly or annual payments?

Accepted Answer

Yes. We offer flexible billing options that include monthly, quarterly, and annual plans, so you can choose the payment schedule that works best for you.

Question 7

Where can I find my invoices and receipts?

Accepted Answer

All invoices and receipts are available in the billing portal which can be accessed through your gosimless online account. In the menu, select the billing option to access the billing portal.

Question 8

Can I cancel my entire subscription?

Accepted Answer

Yes. You can cancel your subscription by releasing all your virtual mobile numbers from your account. To do this, log in, select each number, and choose Release Number. Before cancelling, you must also delete the virtual mobile numbers from any digital platforms or services where you previously used them. If this step isn't completed, we'll send reminders for one week after cancellation to give you time to remove them. After that period, if your numbers are still active on external platforms, a £50 manual release fee will apply for each number.

Question 9

Can I cancel a particular connection in my subscription?

Accepted Answer

Yes. To cancel a specific connection, log in to your gosimless account, select the number you want to remove, and choose Release Number. Before cancelling, you must delete that number from all digital platforms or services where it was used. If this isn't completed, you'll receive a reminder after cancellation. If the number remains active one week later, a £50 manual release fee will apply. Please note that cancelling one connection only removes that individual number. Your subscription for any remaining connections will continue as normal.

Account & Billing FAQs

Frequently asked questions