[{"data":1,"prerenderedAt":693},["ShallowReactive",2],{"result-blog-how-call-whisper-works-and-how-to-set-it-up":3},{"_path":4,"_dir":5,"_draft":6,"_partial":6,"_locale":7,"title":8,"description":9,"dateiso":10,"image":11,"ogImage":11,"alt":12,"tags":13,"faqs":15,"published":40,"body":41,"_type":686,"_id":687,"_source":688,"_file":689,"_stem":690,"_extension":691,"sitemap":692},"\u002Fblog\u002Fhow-call-whisper-works-and-how-to-set-it-up","blog",false,"","How Call Whisper Works and How to Set It Up (2026 Guide)","Learn How Call Whisper Works and How to Set It Up in minutes. Plays a short, private message before you connect. Step-by-step and tips.","2026-07-07T18:09:01Z","\u002Fimages\u002Fblog\u002Fhow-call-whisper-works-and-how-to-set-it-up.avif","How call whisper works and how to set it up",[14],"Business Technology",[16,19,22,25,28,31,34,37],{"label":17,"content":18},"Does the caller hear the whisper message?","No. The caller hears only the normal ringing tone while the whisper plays to you. Once the whisper finishes and you accept the call, the conversation begins normally. The caller has no idea a whisper occurred.",{"label":20,"content":21},"Does call whisper cost extra?","It depends on the provider. Some charge for it as a bolt-on feature. Others include it free. gosimless includes call whisper at no additional cost with our irtual number service, configured right in the control panel.",{"label":23,"content":24},"Can I customise my whisper message?","Yes. Most providers let you create messages using text-to-speech or by uploading your own audio file. TTS is faster for quick changes. Uploaded audio gives you more control over tone and branding. gosimless offer text-to-speech in various voices and languages for call whisper messages.",{"label":26,"content":27},"Will call whisper work on my mobile phone?","Yes, as long as calls are being forwarded to your mobile from a virtual number or call tracking system. The whisper plays through whatever device answers the forwarded call.",{"label":29,"content":30},"What if voicemail picks up instead of me?","Your voicemail system will \"answer\" the call and record the whisper message instead of the caller's message. To prevent this, enable press-to-accept so the system only connects the call when a human presses a key. If no key is pressed, the call routes to the next destination in your flow.",{"label":32,"content":33},"Can I use call whisper with a WhatsApp Business number?","If you use a virtual number for WhatsApp Business and have call forwarding enabled on that number, call whisper will work on forwarded voice calls. This is useful for knowing whether an incoming call is a WhatsApp callback or a direct dial.",{"label":35,"content":36},"Is call whisper the same as call screening?","They overlap but aren't identical. Call whisper specifically refers to the private audio message you hear. Call screening is a broader term that sometimes includes whisper but can also mean seeing caller ID information on a display before answering. Some providers use the terms interchangeably.",{"label":38,"content":39},"How long should a whisper message be?","Under five seconds is the standard recommendation. Shorter is better. The caller is hearing ringing during the entire whisper, and long waits increase the chance they hang up before you connect.",true,{"type":42,"children":43,"toc":664},"root",[44,61,68,73,78,83,90,95,106,116,121,127,132,142,152,162,172,182,187,193,199,204,209,214,227,233,238,243,249,254,267,273,278,284,289,295,350,355,368,374,379,397,407,413,418,428,438,448,458,468,473,479,484,622,627,633,638,643,648,653,659],{"type":45,"tag":46,"props":47,"children":48},"element","p",{},[49,52,59],{"type":50,"value":51},"text","Call whisper plays a short, private message to you (not the caller) when you answer a forwarded call, telling you which number was dialled or which campaign triggered the call. The caller just hears ringing the whole time and never knows the whisper happened. It takes about two minutes to set up through your virtual number provider's control panel, and some providers like gosimless include it free with their ",{"type":45,"tag":53,"props":54,"children":56},"a",{"href":55},"\u002Fwhatsapp-number",[57],{"type":50,"value":58},"virtual number plans",{"type":50,"value":60},".",{"type":45,"tag":62,"props":63,"children":65},"h2",{"id":64},"what-is-call-whisper",[66],{"type":50,"value":67},"What Is Call Whisper?",{"type":45,"tag":46,"props":69,"children":70},{},[71],{"type":50,"value":72},"Call whisper is a telephony feature that plays a brief spoken message into your ear the moment you pick up an incoming call. The caller doesn't hear it. They continue hearing the normal ringing tone until the whisper finishes, and then the call connects as usual.",{"type":45,"tag":46,"props":74,"children":75},{},[76],{"type":50,"value":77},"The purpose is simple: before you say a single word, you already know who the call is for, which business number was dialled, or which marketing campaign sent the call your way. That context lets you answer appropriately instead of guessing.",{"type":45,"tag":46,"props":79,"children":80},{},[81],{"type":50,"value":82},"Call whisper goes by a few other names. You might see it called \"call announcement,\" \"call screening,\" or \"whisper message\" depending on the provider. They all describe the same core idea.",{"type":45,"tag":84,"props":85,"children":87},"h3",{"id":86},"two-distinct-meanings-worth-knowing",[88],{"type":50,"value":89},"Two distinct meanings worth knowing",{"type":45,"tag":46,"props":91,"children":92},{},[93],{"type":50,"value":94},"The term \"call whisper\" actually covers two different features depending on context:",{"type":45,"tag":46,"props":96,"children":97},{},[98,104],{"type":45,"tag":99,"props":100,"children":101},"strong",{},[102],{"type":50,"value":103},"Pre-call announcement whisper",{"type":50,"value":105}," is the version most people encounter. It's built into virtual number platforms and call forwarding systems. When someone calls your virtual number, the call routes to your mobile or desk phone, and a short message plays privately to you before the call goes live. This is the version small businesses, freelancers, and solopreneurs typically need.",{"type":45,"tag":46,"props":107,"children":108},{},[109,114],{"type":45,"tag":99,"props":110,"children":111},{},[112],{"type":50,"value":113},"Live coaching whisper",{"type":50,"value":115}," is the contact centre version. Here, a supervisor listens in on an active call and speaks directly to the agent while the customer hears nothing. The system uses audio-splitting logic where the supervisor's voice gets mixed into the agent's incoming audio stream but filtered out of the outgoing stream sent to the customer. This variant is designed for real-time training and support during complex calls.",{"type":45,"tag":46,"props":117,"children":118},{},[119],{"type":50,"value":120},"This article focuses primarily on the announcement whisper, since that's what the vast majority of people searching for how call whisper works actually need. The coaching version gets its own section below for those running larger teams.",{"type":45,"tag":62,"props":122,"children":124},{"id":123},"how-does-call-whisper-work-step-by-step",[125],{"type":50,"value":126},"How Does Call Whisper Work? Step by Step",{"type":45,"tag":46,"props":128,"children":129},{},[130],{"type":50,"value":131},"Understanding how call whisper works in practice requires walking through the actual call flow. Here's what happens in sequence:",{"type":45,"tag":46,"props":133,"children":134},{},[135,140],{"type":45,"tag":99,"props":136,"children":137},{},[138],{"type":50,"value":139},"Step 1: The caller dials your virtual number.",{"type":50,"value":141}," This could be a UK virtual mobile number, a tracking number tied to a marketing campaign, or any number with call forwarding enabled. The call routes through your provider's platform toward your forwarding destination.",{"type":45,"tag":46,"props":143,"children":144},{},[145,150],{"type":45,"tag":99,"props":146,"children":147},{},[148],{"type":50,"value":149},"Step 2: Your phone rings and you pick up.",{"type":50,"value":151}," This is where the whisper kicks in. The moment you answer, a short recorded message plays into your ear. Meanwhile, the caller still hears ringing on their end. They have no idea you've already picked up.",{"type":45,"tag":46,"props":153,"children":154},{},[155,160],{"type":45,"tag":99,"props":156,"children":157},{},[158],{"type":50,"value":159},"Step 3: You hear the context you need.",{"type":50,"value":161}," The whisper might say \"Business call for Smith Consulting\" or \"Call from your Google Ads campaign\" or simply \"Incoming call on your business line.\" The message is typically under five seconds.",{"type":45,"tag":46,"props":163,"children":164},{},[165,170],{"type":45,"tag":99,"props":166,"children":167},{},[168],{"type":50,"value":169},"Step 4: You decide whether to accept or reject.",{"type":50,"value":171}," Many providers offer a press-to-accept option. After hearing the whisper, you press a key (usually 1) to connect the call, or you hang up to reject it. If you reject, the call can route to voicemail or the next destination in your call flow.",{"type":45,"tag":46,"props":173,"children":174},{},[175,180],{"type":45,"tag":99,"props":176,"children":177},{},[178],{"type":50,"value":179},"Step 5: The call connects.",{"type":50,"value":181}," Once you accept, the caller's ringing stops and the live conversation begins. The entire whisper process took a few seconds, and the caller experienced nothing unusual.",{"type":45,"tag":46,"props":183,"children":184},{},[185],{"type":50,"value":186},"If you're using a virtual number with call forwarding configured, call whisper slots into that existing flow without any additional hardware or software.",{"type":45,"tag":62,"props":188,"children":190},{"id":189},"who-benefits-from-call-whisper",[191],{"type":50,"value":192},"Who Benefits from Call Whisper?",{"type":45,"tag":84,"props":194,"children":196},{"id":195},"solopreneurs-juggling-multiple-lines",[197],{"type":50,"value":198},"Solopreneurs juggling multiple lines",{"type":45,"tag":46,"props":200,"children":201},{},[202],{"type":50,"value":203},"This is the textbook use case. If you run more than one business, or handle calls for different services on the same phone, call whisper tells you which hat to wear before you open your mouth.",{"type":45,"tag":46,"props":205,"children":206},{},[207],{"type":50,"value":208},"One real-world example illustrates this perfectly. Frank Bennett, an entrepreneur running seven small businesses, had all his calls routed to a single mobile phone. He had no way to know which company a caller was trying to reach. After setting up call whisper, the feature saved him significant time and frustration and made his businesses sound far more professional.",{"type":45,"tag":46,"props":210,"children":211},{},[212],{"type":50,"value":213},"Practitioners on UK Business Forums describe the same pain point. One user explained they needed \"a way to establish that the call has been made to that number, so that I can answer the call in a certain way.\" They worked as a virtual PA for multiple clients and needed to present themselves as if they were part of each client's company. Call whisper solved that problem completely.",{"type":45,"tag":46,"props":215,"children":216},{},[217,219,225],{"type":50,"value":218},"If you're already ",{"type":45,"tag":53,"props":220,"children":222},{"href":221},"\u002Fblog\u002Fhow-to-run-two-whatsapp-accounts-on-one-phone",[223],{"type":50,"value":224},"running two WhatsApp accounts",{"type":50,"value":226}," on one phone, call whisper adds the same separation to your voice calls.",{"type":45,"tag":84,"props":228,"children":230},{"id":229},"small-businesses-separating-personal-from-business-calls",[231],{"type":50,"value":232},"Small businesses separating personal from business calls",{"type":45,"tag":46,"props":234,"children":235},{},[236],{"type":50,"value":237},"When your business number forwards to your personal mobile, every incoming call becomes a guessing game. Is it your mum or a potential customer? Call whisper eliminates the uncertainty. You hear \"business call\" and answer professionally, or you hear nothing (meaning it's a personal call) and answer casually.",{"type":45,"tag":46,"props":239,"children":240},{},[241],{"type":50,"value":242},"Providers report that customers value this feature because it improves work-life balance while offering the flexibility and control they need.",{"type":45,"tag":84,"props":244,"children":246},{"id":245},"marketing-teams-tracking-campaign-performance",[247],{"type":50,"value":248},"Marketing teams tracking campaign performance",{"type":45,"tag":46,"props":250,"children":251},{},[252],{"type":50,"value":253},"Whisper messages allow businesses to identify which marketing campaign generated each phone call. Assign different tracking numbers to different campaigns, set a unique whisper for each, and you instantly know whether the lead came from a Facebook ad, a Google listing, or a printed flyer.",{"type":45,"tag":46,"props":255,"children":256},{},[257,259,265],{"type":50,"value":258},"This applies whether you're a ",{"type":45,"tag":53,"props":260,"children":262},{"href":261},"\u002Fblog\u002Fbenefits-of-using-whatsapp-business-with-a-second-number",[263],{"type":50,"value":264},"WhatsApp Business user",{"type":50,"value":266}," fielding callbacks or running traditional ad campaigns with dedicated phone numbers.",{"type":45,"tag":84,"props":268,"children":270},{"id":269},"agencies-managing-multiple-client-accounts",[271],{"type":50,"value":272},"Agencies managing multiple client accounts",{"type":45,"tag":46,"props":274,"children":275},{},[276],{"type":50,"value":277},"A shared receptionist hears \"Call for ABC Plumbing from Google Ads\" and answers accordingly. No mix-ups, no awkward pauses, no asking the caller which company they're trying to reach.",{"type":45,"tag":62,"props":279,"children":281},{"id":280},"how-to-set-up-call-whisper",[282],{"type":50,"value":283},"How to Set Up Call Whisper",{"type":45,"tag":46,"props":285,"children":286},{},[287],{"type":50,"value":288},"Setting up call whisper is straightforward with most virtual number providers. The whole process takes a few minutes and doesn't require any technical knowledge.",{"type":45,"tag":84,"props":290,"children":292},{"id":291},"general-setup-steps",[293],{"type":50,"value":294},"General setup steps",{"type":45,"tag":296,"props":297,"children":298},"ol",{},[299,310,320,330,340],{"type":45,"tag":300,"props":301,"children":302},"li",{},[303,308],{"type":45,"tag":99,"props":304,"children":305},{},[306],{"type":50,"value":307},"Log into your provider's control panel.",{"type":50,"value":309}," Navigate to the number you want to configure.",{"type":45,"tag":300,"props":311,"children":312},{},[313,318],{"type":45,"tag":99,"props":314,"children":315},{},[316],{"type":50,"value":317},"Enable call forwarding",{"type":50,"value":319}," if you haven't already. Call whisper works on forwarded calls, so you need a forwarding destination (your mobile, a desk phone, or another number).",{"type":45,"tag":300,"props":321,"children":322},{},[323,328],{"type":45,"tag":99,"props":324,"children":325},{},[326],{"type":50,"value":327},"Find the call whisper option.",{"type":50,"value":329}," It's usually listed alongside other call handling features like greetings and voicemail.",{"type":45,"tag":300,"props":331,"children":332},{},[333,338],{"type":45,"tag":99,"props":334,"children":335},{},[336],{"type":50,"value":337},"Create your whisper message.",{"type":50,"value":339}," You'll typically have two options: type text and use a text-to-speech engine, or upload a pre-recorded audio file. Text-to-speech is faster. Many providers offer male and female voices in multiple languages and accents.",{"type":45,"tag":300,"props":341,"children":342},{},[343,348],{"type":45,"tag":99,"props":344,"children":345},{},[346],{"type":50,"value":347},"Save and test.",{"type":50,"value":349}," Call your virtual number from a different phone to confirm the whisper plays correctly.",{"type":45,"tag":46,"props":351,"children":352},{},[353],{"type":50,"value":354},"As one UK provider put it, \"setting up Call Whisper is a doddle.\" You select it from the list of services on your number, choose a whisper message, and you're done.",{"type":45,"tag":46,"props":356,"children":357},{},[358,360,366],{"type":50,"value":359},"With gosimless, call whisper is included free with virtual numbers and configured through the same ",{"type":45,"tag":53,"props":361,"children":363},{"href":362},"\u002F",[364],{"type":50,"value":365},"online control panel",{"type":50,"value":367}," where you manage call forwarding, greetings, and forwarding numbers. There's no add-on fee.",{"type":45,"tag":84,"props":369,"children":371},{"id":370},"creating-effective-whisper-messages",[372],{"type":50,"value":373},"Creating effective whisper messages",{"type":45,"tag":46,"props":375,"children":376},{},[377],{"type":50,"value":378},"You have two main approaches:",{"type":45,"tag":46,"props":380,"children":381},{},[382,387,389,395],{"type":45,"tag":99,"props":383,"children":384},{},[385],{"type":50,"value":386},"Text-to-speech (TTS)",{"type":50,"value":388}," lets you type your message and have the system generate audio automatically. This is ideal for quick setup and easy updates. Some platforms offer multilingual TTS, which is useful if you serve customers in different languages. If you're interested in that capability, gosimless also supports ",{"type":45,"tag":53,"props":390,"children":392},{"href":391},"\u002Fblog\u002Fmultilingual-text-to-speech-greeting-business-calls",[393],{"type":50,"value":394},"multilingual text-to-speech greetings",{"type":50,"value":396}," for callers.",{"type":45,"tag":46,"props":398,"children":399},{},[400,405],{"type":45,"tag":99,"props":401,"children":402},{},[403],{"type":50,"value":404},"Custom audio files",{"type":50,"value":406}," give you more control over branding. Record a message in your own voice or hire a voiceover artist, then upload the file. This approach sounds more personal but takes longer to update when campaigns change.",{"type":45,"tag":62,"props":408,"children":410},{"id":409},"call-whisper-best-practices",[411],{"type":50,"value":412},"Call Whisper Best Practices",{"type":45,"tag":46,"props":414,"children":415},{},[416],{"type":50,"value":417},"Getting the feature turned on is the easy part. Using it well requires a few habits.",{"type":45,"tag":46,"props":419,"children":420},{},[421,426],{"type":45,"tag":99,"props":422,"children":423},{},[424],{"type":50,"value":425},"Keep messages under five seconds.",{"type":50,"value":427}," Every second of whisper is a second the caller spends listening to ringing. Anything longer than five seconds risks the caller hanging up before you connect. A message like \"Business call, Smith Consulting\" takes about two seconds and tells you everything you need.",{"type":45,"tag":46,"props":429,"children":430},{},[431,436],{"type":45,"tag":99,"props":432,"children":433},{},[434],{"type":50,"value":435},"Test by calling your own numbers.",{"type":50,"value":437}," This is the single most overlooked step. Call your virtual number from your personal phone, listen to the whisper, and confirm it says the right thing. Do this after every change.",{"type":45,"tag":46,"props":439,"children":440},{},[441,446],{"type":45,"tag":99,"props":442,"children":443},{},[444],{"type":50,"value":445},"Alert your team.",{"type":50,"value":447}," If calls forward to anyone besides you, make sure they know about the whisper. Since the message plays before the call connects, they need to wait for it to finish before greeting the caller. Without this heads-up, team members sometimes talk over the whisper or start greeting the caller too early.",{"type":45,"tag":46,"props":449,"children":450},{},[451,456],{"type":45,"tag":99,"props":452,"children":453},{},[454],{"type":50,"value":455},"Update messages when campaigns change.",{"type":50,"value":457}," Stale whisper messages create confusion. If your Google Ads campaign ended last month but the whisper still says \"Google Ads call,\" your data becomes unreliable. Set a calendar reminder to review whisper messages quarterly.",{"type":45,"tag":46,"props":459,"children":460},{},[461,466],{"type":45,"tag":99,"props":462,"children":463},{},[464],{"type":50,"value":465},"Watch for voicemail interference.",{"type":50,"value":467}," This is a real-world problem that catches people off guard. If you don't answer and the call goes to voicemail, your voicemail system picks up and \"hears\" the whisper message. You end up with voicemail recordings that are just whisper messages, not actual caller messages. The fix is press-to-accept: the system requires you to press a key before connecting the caller. If nobody presses the key, the call moves to the next destination in your call flow instead of being swallowed by voicemail.",{"type":45,"tag":46,"props":469,"children":470},{},[471],{"type":50,"value":472},"If you also manage call forwarding rules in your portal, consider setting up sequential forwarding so calls that go unanswered route to a colleague rather than to voicemail.",{"type":45,"tag":62,"props":474,"children":476},{"id":475},"call-whisper-vs-call-monitoring-vs-call-barging",[477],{"type":50,"value":478},"Call Whisper vs. Call Monitoring vs. Call Barging",{"type":45,"tag":46,"props":480,"children":481},{},[482],{"type":50,"value":483},"These features sound similar but work very differently. Here's a clear breakdown:",{"type":45,"tag":485,"props":486,"children":487},"table",{},[488,512],{"type":45,"tag":489,"props":490,"children":491},"thead",{},[492],{"type":45,"tag":493,"props":494,"children":495},"tr",{},[496,502,507],{"type":45,"tag":497,"props":498,"children":499},"th",{},[500],{"type":50,"value":501},"Feature",{"type":45,"tag":497,"props":503,"children":504},{},[505],{"type":50,"value":506},"Who Hears What",{"type":45,"tag":497,"props":508,"children":509},{},[510],{"type":50,"value":511},"Purpose",{"type":45,"tag":513,"props":514,"children":515},"tbody",{},[516,538,559,580,601],{"type":45,"tag":493,"props":517,"children":518},{},[519,528,533],{"type":45,"tag":520,"props":521,"children":522},"td",{},[523],{"type":45,"tag":99,"props":524,"children":525},{},[526],{"type":50,"value":527},"Call Whisper (Announcement)",{"type":45,"tag":520,"props":529,"children":530},{},[531],{"type":50,"value":532},"Only the recipient hears a short message; the caller hears ringing",{"type":45,"tag":520,"props":534,"children":535},{},[536],{"type":50,"value":537},"Know which number or campaign triggered the call before answering",{"type":45,"tag":493,"props":539,"children":540},{},[541,549,554],{"type":45,"tag":520,"props":542,"children":543},{},[544],{"type":45,"tag":99,"props":545,"children":546},{},[547],{"type":50,"value":548},"Call Whisper (Coaching)",{"type":45,"tag":520,"props":550,"children":551},{},[552],{"type":50,"value":553},"Supervisor speaks to the agent; the customer hears nothing",{"type":45,"tag":520,"props":555,"children":556},{},[557],{"type":50,"value":558},"Real-time guidance during a live call",{"type":45,"tag":493,"props":560,"children":561},{},[562,570,575],{"type":45,"tag":520,"props":563,"children":564},{},[565],{"type":45,"tag":99,"props":566,"children":567},{},[568],{"type":50,"value":569},"Call Monitoring",{"type":45,"tag":520,"props":571,"children":572},{},[573],{"type":50,"value":574},"Supervisor listens silently; neither the agent nor the customer hears the supervisor",{"type":45,"tag":520,"props":576,"children":577},{},[578],{"type":50,"value":579},"Quality review and observation",{"type":45,"tag":493,"props":581,"children":582},{},[583,591,596],{"type":45,"tag":520,"props":584,"children":585},{},[586],{"type":45,"tag":99,"props":587,"children":588},{},[589],{"type":50,"value":590},"Call Barging",{"type":45,"tag":520,"props":592,"children":593},{},[594],{"type":50,"value":595},"Supervisor joins the call as a third party; all three people can hear each other",{"type":45,"tag":520,"props":597,"children":598},{},[599],{"type":50,"value":600},"Escalation or rescue of a difficult call",{"type":45,"tag":493,"props":602,"children":603},{},[604,612,617],{"type":45,"tag":520,"props":605,"children":606},{},[607],{"type":45,"tag":99,"props":608,"children":609},{},[610],{"type":50,"value":611},"Call Takeover",{"type":45,"tag":520,"props":613,"children":614},{},[615],{"type":50,"value":616},"Supervisor takes sole control and removes the agent from the call entirely",{"type":45,"tag":520,"props":618,"children":619},{},[620],{"type":50,"value":621},"Complete handoff when needed",{"type":45,"tag":46,"props":623,"children":624},{},[625],{"type":50,"value":626},"For small businesses and solopreneurs, the announcement whisper is the relevant feature. The coaching, monitoring, barging, and takeover features belong to contact centre phone systems and are rarely needed outside that environment.",{"type":45,"tag":62,"props":628,"children":630},{"id":629},"the-coaching-variant-live-call-whisper-in-contact-centres",[631],{"type":50,"value":632},"The Coaching Variant: Live Call Whisper in Contact Centres",{"type":45,"tag":46,"props":634,"children":635},{},[636],{"type":50,"value":637},"For completeness, the contact centre version of call whisper deserves a brief explanation.",{"type":45,"tag":46,"props":639,"children":640},{},[641],{"type":50,"value":642},"In this setup, a supervisor monitors an active call and can speak privately to the agent at any time. The agent hears both the customer and the supervisor. The customer hears only the agent. This is used for onboarding new agents, handling tricky negotiations, and compliance coaching.",{"type":45,"tag":46,"props":644,"children":645},{},[646],{"type":50,"value":647},"The results can be significant. CallHippo reports a 30% increase in first call resolution for clients who used whisper coaching during onboarding. And according to Aberdeen Group research, companies using real-time coaching tools like call whispering see a 12% higher customer retention rate.",{"type":45,"tag":46,"props":649,"children":650},{},[651],{"type":50,"value":652},"There are downsides, though. Agents can become distracted when a supervisor is talking in their ear while they're trying to hold a conversation. Worse, both agents and supervisors can develop a dependency where the coaching becomes a crutch that actually hampers the agent's development over time.",{"type":45,"tag":62,"props":654,"children":656},{"id":655},"frequently-asked-questions",[657],{"type":50,"value":658},"Frequently asked questions",{"type":45,"tag":660,"props":661,"children":663},"x-faq-plain",{":faqs":662},"faqs",[],{"title":7,"searchDepth":665,"depth":665,"links":666},2,[667,671,672,678,682,683,684,685],{"id":64,"depth":665,"text":67,"children":668},[669],{"id":86,"depth":670,"text":89},3,{"id":123,"depth":665,"text":126},{"id":189,"depth":665,"text":192,"children":673},[674,675,676,677],{"id":195,"depth":670,"text":198},{"id":229,"depth":670,"text":232},{"id":245,"depth":670,"text":248},{"id":269,"depth":670,"text":272},{"id":280,"depth":665,"text":283,"children":679},[680,681],{"id":291,"depth":670,"text":294},{"id":370,"depth":670,"text":373},{"id":409,"depth":665,"text":412},{"id":475,"depth":665,"text":478},{"id":629,"depth":665,"text":632},{"id":655,"depth":665,"text":658},"markdown","content:blog:how-call-whisper-works-and-how-to-set-it-up.md","content","blog\u002Fhow-call-whisper-works-and-how-to-set-it-up.md","blog\u002Fhow-call-whisper-works-and-how-to-set-it-up","md",{"loc":4},1786212362664]