Question 1

What is a simless number?

Accepted Answer

A simless number is a virtual phone number not tied to a physical SIM card, but linked to your current phone number or email. It allows receiving calls and texts on a virtual number without swapping SIMs, ideal for keeping work and personal communications separate on the same device. Gosimless offers UK mobile and US phone numbers mainly for accessing WhatsApp Business and other chat apps.

Question 2

Is it possible to use both WhatsApp and WhatsApp Business on a single device?

Accepted Answer

Yes, it is possible to use WhatsApp and WhatsApp Business on the same device, each requiring its own number. Gosimless provides virtual UK mobile or US phone numbers to facilitate this.

Question 3

How do I verify my simless number with WhatsApp Business?

Accepted Answer

For WhatsApp Business verification, select the 'Call me' option. The call will be forwarded to your regular mobile number, and you use the provided code to complete registration.

Question 4

Can I use my existing number for WhatsApp Business?

Accepted Answer

Usually, accessing WhatsApp Business requires a new number. Gosimless offers a second number for business, eliminating the need for a second device or additional contracts.

Question 5

Is this the same thing as an eSIM?

Accepted Answer

No, an eSIM is a digital SIM allowing multiple network plans on the same device but can only use one at a time. A simless number from gosimless can be used alongside your personal number on a single device.

Question 6

Does my simless number receive regular calls?

Accepted Answer

Gosimless virtual numbers are mainly for messaging apps. Regular calls to your simless number will be greeted by a bot, but call forwarding is available at a standard rate.

Question 7

Can I use my simless number to make calls?

Accepted Answer

Outbound calls using the virtual number are currently not supported outside communication apps like WhatsApp Business. A Chrome extension for making and receiving calls inexpensively is in development.

Question 8

What happens to SMS messages?

Accepted Answer

SMS messages are sent directly to your email, including verification codes. Messages from short codes, alphanumeric IDs, and some international destinations may not be supported.

Question 9

Can I buy more than one simless number?

Accepted Answer

Yes, after purchasing your first connection, you can easily add more simless numbers through your online account.

Question 10

How do I receive verification codes?

Accepted Answer

Verification codes sent by SMS will be directly emailed to you. For applications using Short Code or Alphanumeric IDs, alternative verification methods like calls are available.

Question 11

How would I tell which simless number is calling me?

Accepted Answer

A feature called 'Call Whisper' informs you which gosimless number the call is being diverted from, making it easy to identify multiple numbers.

Question 12

Can I subscribe if I live outside the UK and US?

Accepted Answer

Yes, gosimless services are available globally. Customers outside the UK or US should contact gosimless for special rates on call forwarding services.

Question 13

Can I cancel my subscription at any time?

Accepted Answer

Subscriptions can be canceled anytime via the console. Cancellation terminates the simless number and access to WhatsApp Business, and holding onto the number may incur a release fee.